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How to increase restaurant online orders (and keep the profit)

More orders is only half the game, keeping the profit is the other. Here’s both.

By GrowwithBA · Updated August 2026 · 8 min read

Growing online orders is only half the win; keeping the profit is the other half. Delivery apps take 30–40% effective (the numbers). Here’s how to grow orders and margin.

Key Takeaways
  • 1. Get found by hungry searchers: Own local and "[cuisine] delivery/near me" search.
  • 2. Make ordering frictionless: Prominent order button, crawlable menu, mobile-fast site, minimal taps to checkout.
  • 3. Shift to direct ordering: Keep delivery apps for discovery, but move repeat customers to commission-free direct ordering.
  • 4. Bring customers back: Email, SMS and loyalty turn one order into many, the cheapest orders you’ll ever get.

1. Get found by hungry searchers

Own local and "[cuisine] delivery/near me" search. See ranking on Google Maps.

2. Make ordering frictionless

Prominent order button, crawlable menu, mobile-fast site, minimal taps to checkout. See website must-haves.

3. Shift to direct ordering

Keep delivery apps for discovery, but move repeat customers to commission-free direct ordering. Platforms like Owner.com keep the profit and the customer data. See Owner.com vs ChowNow.

4. Bring customers back

Email, SMS and loyalty turn one order into many, the cheapest orders you’ll ever get. See email marketing and loyalty programs.

5. Promote the direct channel

Table tents, receipt inserts, and social all nudging "order direct next time", often with a small incentive that still beats app commissions.

We run marketing for real restaurants

Like All India (Pittsburgh)Mintt (Monroeville) and Nino’s (Patchogue). Free 24-hour audit.

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Keep apps for discovery, own the repeat

The winning play isn’t abandoning delivery apps, it’s using them as a discovery channel while moving repeat customers to commission-free direct ordering. A new customer found via DoorDash costs 30%; that same customer ordering direct next time costs you nothing but the platform fee.

Promote the direct channel

  • Receipt inserts and table tents: “order direct next time”
  • A small direct-order incentive that still beats 30% app fees
  • Email/SMS reminders with your direct link
  • QR codes on packaging

The math that motivates

At $20K/month through apps at 30% effective cost, you hand over $72K/year. Moving even half your repeat volume to direct ordering recovers tens of thousands annually, money that goes straight to your bottom line.

The tools worth paying for

You don’t need every tool, you need the few that compound. A well-optimized Google Business Profile (free), a review-generation system, and a commission-free direct-ordering platform cover most of the ROI. Add email/SMS once you’re capturing customer data. Everything else is optimization on top of these fundamentals.

What to measure

  • Map Pack ranking for your top cuisine + city terms
  • Review count and velocity (recency matters most)
  • Direct-order share vs delivery-app share
  • Repeat-customer rate and email/SMS list growth
  • Cost per new customer by channel

Frequently asked questions

How long until I see results from how to increase restaurant online orders? Foundational work often shows movement in 4–8 weeks; competitive results build over 3–6 months of consistent execution.

The fundamentals here are doable in-house. Bring in specialists once you plateau or run out of time to execute consistently.

Begin with the free 24-hour audit; it pinpoints what to fix first for your specific setup.

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