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Lapsed customer recovery
Win-back Campaigns agency.
Most DTC brands leave 30-40% of potential revenue on the table by never re-engaging lapsed customers. We build win-back flows at 60, 120, and 180 days with matched email + SMS + retargeting sequences.
TYPICAL RESULTS
Lapsed customer recovery
8-15%
Recovered customer LTV
80-120% of original
Program ROI
5-15×
Specialists who do the work assigned
What we ship with every win-back campaigns engagement.
Complete scope, no surprise add-ons, no hidden fees.
Lapsed customer segmentation
Win-back email + SMS flows
Win-back ad retargeting campaigns
Incentive strategy + testing
Recovery attribution tracking
Quarterly cohort analysis
Free tools for win-back campaigns
Run these yourself before booking a call. Same calculators and auditors we use internally on every engagement.
Win-back Campaigns blog posts
Deep-dives and frameworks from our a hands-on team.
MORE EMAIL & RETENTION
Other email & retention services.
Pairs well with
Services that compound with win-back campaigns:
FREQUENTLY ASKED
Win-back Campaigns questions, answered.
Depends on your category. Consumables: 60-90 days without purchase. Fashion: 120-180 days. Furniture: 12-24 months. We define lapsed windows per category.
Ready to ship real win-back campaigns work?
Free 60-minute audit. We review your current setup, identify the issues costing you the most revenue, and show you exactly how we'd fix them. No pitch, no pressure.
Book a free audit